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Peter Agyekum
Explain how SLA and workflow work together?
SLA typically uses workflows to send out notifications. <br> You can create and edit workflows using the Workflow Editor. The default workflow that is available with the SLM plugin is Default SLA Workflow <br> The Default SLA Workflow creates the events that send out notifications. For example, it creates an event to send a notification to the user assigned to a task, such as an incident, when the task SLA reaches 50%, 75%, or 100% of its allotted time. -Test <br> The SLA Notification and Escalation Workflow create the events that send out notifications. When a task reaches 50% of its allotted SLA duration, a Warning notification is sent to the assignee and the user listed in the incident. <br> At 75% and 100%, a Warning & Breach notification is sent to the assignee and the assignee's manager.
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