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How Problem process works continue?
4. Resolution: If a problem needs a change in order to be resolved, it is possible to request a change, which will be then resolved using the change management process. Once a change has been requested, the problem will appear on a related list on the change item's form. Once the problem is associated with a change item, change the Problem State to Pending Change. <br><br> It is possible to create a business rule that will close the problem automatically if the change it is associated with is closed. This automates the process of closing problems that are Pending Change. It is also possible to create a business rule that will automatically close all incidents associated with the problem if the problem is closed. <br><br> If a problem's cause has been determined but there is no permanent fix, changing the Problem State to Known Error communicates this fact to the IT staff. This helps reduce the time spent on incidents dealing with the known problem by making known errors easy to find, automatically creating a list of Known Errors.
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