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How does Process of Change works?
1. Raising and Recording Changes - A new change record can be generated in a number of ways: An IT team member (role: ITIL) can generate a change by hand through Change Create New or clicking New from the change record list. An IT team member (role: ITIL) can request a change through the Service Catalog. A change can be requested from an incident. A change can be requested from a problem. If an assignment rule applies, the change will be assigned to the appropriate user or group. Otherwise, it can be assigned by hand. Email Notifications will keep involved parties informed about updates to the change request. <br><br> 2. Assessing and Evaluating Changes - Once a change request is in place, the change management team must populate the change request with as much information as possible in order to fully assess the requested change.
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