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Peter Agyekum
Planning the Update set Process?
Before working with update sets, create a standard process for moving customizations from instance to instance. Review the following items to ensure that there are no problems during the update set process: <br><br> 1) Check that both instances are the same version. Customizations may not work if they rely on code that has changed between versions.yes<br> 2) Determine the changes to make in a single update set. ServiceNow recommends limiting update sets to a maximum of 100 records. This maximum value helps to prevent conflicts and makes reviewing the update set easier. <br> 3) Ensure that all base system records have matching sys_id fields. Some base system records are created on an instance after provisioning and do not match between different instances, leading to problems with update sets. The best way to avoid this issue is to: <br> Provision production and sub-production instances. Clone the production instance onto the sub-production instance.
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