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What are the service Service Desk entails?
Local, Central, or Virtual<br> Examples?<br> Single point of contact<br> Skills for operators<br><br> -Customer Focus<br> -Articulate<br> Interpersonal Skills (patient!)<br> -Understand Business<br> -Methodical/Analytical<br> -Technical knowledge -Multi-lingual<br><br> Service Desk is often seen as the bottom of the pile<br> Bust most visible to customers so important to get right!
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