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What is a Service Request Management (SRM)?
Service Request Management provides an intuitive interface with pre-defined workflows for IT requests to be reliably submitted, routed, approved, monitored, and delivered with minimum human interference. Benefits of SRM Implementation Provides a catalog of services to all IT users. User-friendly interface for requesting and tracking requests. Capability to pre-configure system-driven approvals. Automated routing of requests to the support teams and elimination of wrong prioritization and categorization by support teams. Reduction in cycle time for SR completion.
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