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How is CMDB Integrated in ServiceNow It services?
The CMDB has relationships with IT service management processes in the following areas: <br> ITIL Incident Management: Configuration Management assists Incident Management by providing the Service Desk with immediate information on the CIs affected, and more timely resolution of faults by understanding what CIs have been affected and changed. <br> ITIL Problem Management: Configuration Management assists Problem Management by linking the CIs affected by problems to the incident/problem/change management processes, and ensuring the CI status is properly maintained. <br> ITIL Change Management: Configuration Management assists Change Management by recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. Configuration Management ensures any changes made to CIs are recorded and kept accurate.
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