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Peter Agyekum
What is Workflow in ServiceNow?
Workflow is a virtual representation of tasks consisting of connected steps planned out in a sequential manner.<br> The Graphical Workflow engine automates multi-step processes. Each workflow has a sequence of activities, such as generating records or running scripts, and transitions between them based on conditions..<br> The workflow starts when a triggering event occurs. Common triggers include a record being inserted into a specific table, or a particular field in a table being set to a specified value. For example, you might create a workflow that runs whenever a user requests approval for an item they want to order from the catalog. .<br><br> When an activity completes, the workflow transitions to the next activity. An activity might have several different possible transitions to various activities, depending on the outcome of the activity. Continuing the example above, if the user's request is approved, the activity might transition to an activity that notifies someone to order the item; if the user's request is denied, the activity might transition to notifying the user that their request has been denied.
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