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Three Separate Records of service request?
Service Request: Shopping Cart of one or more items ordered by Requester. <br> Request Item: An individual deliverable entity in your Shopping Cart. A requester can request multiple items under one request <br> Request Task: Action(s) needed to fulfill the Requested Item.
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What is A Service Level Agreement, or SLA?
How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
What is an Update set?
What are some processes of An Update set?
Planning the Update set Process?
Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
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Configuring notifications for Email tasks.?
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Email Basic Setup?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
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What is Exit Conditions?
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How do you create a Workflow?
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Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
What is Incident Management?
The Process of an Incident
The Process of an Incident continue?
IT Service Management- What is Service ?
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What are the IT Service Management ?
Core ITSM Disciplines?
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How Problem process works?
How Problem process works continue?
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ServiceNow Release Terminology?
ServiceNow - ITSM Platform
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Features & Key Benefits of ITSM platform
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Mention Service Strategy divisions?
Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
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Mention the Activities of Service Strategy ?
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Report Output Formats?
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Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Step 1 – Daily instance performance?
Review the System Diagnostics homepage?
Review the previous day’s slow transactions?
Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
Check for repeated errors in the error log?
Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Review the Slow Queries log?
Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
The takeaway
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What Criteria The Business Rule is based on?
What are the database operations that the system takes on the record
What is GlideRecord?
What is the difference UI Policy and Data policy?
What is blackout?
The recommended amount of Record in update set is ?
In real life situation, what does the Project Manager do?
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It is a good practice to limit the code run on the client side than the server side True or False?
Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
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In which table user to group mapping is stored?
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Which of the following is A N objective of Service Operation?
What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
Which are the missing Service Operation processes from the following?
The BEST definition of an event is?
Technical Management IS responsible for?
The following options are considered within which process? 1. Big bang vs. Phased 2. Push and Pull 3. Automated vs. Manual
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Which of the following BEST describes the purpose of Event Management?
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Client Script Types Continue?
Client Script Types-onChange
Script Includes?
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Some Examples Tips
Some Examples Tips
Case Study for * vs. None
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Types of Service Requests?
Three Separate Records of service request?
What is an incident?
What is Incident Management?
How do you prevent Incident from not happening again?
How do you fix bugs in Production?
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