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Peter Agyekum
What is SMS Notification Tasks?
Short messaging service (SMS) is the standard protocol used to deliver short text messages to cell phones. Most cell phones support SMS, even if they do not support more sophisticated messaging like email. <br> Note: This is particularly useful when critical events require immediate attention and an email notification may be too slow. <br> SMS messages, unlike emails, are limited to extremely short text strings, 140 characters in most cases. To compensate for this limitation, subscription-based notifications provide the SMS alternate field for the Email Template and Email Notifications forms. Administrators can use this field to enter brief messages for SMS notifications. ServiceNow sends SMS messages through an SMTP gateway to the cell phone companies. The carriers then forward the information to the devices. If the cell phone provider has an SMTP gateway, it can send SMS messages.
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