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Peter Agyekum
What is Push Notifications?
In addition to sending email and SMS notifications, an instance can send push notifications to mobile devices. A push notification is a text message that appears on a user's mobile device to alert them about something important or to ask them to perform an action. Your instance supports push notifications.<br><br> Use push notifications to send messages to users when certain conditions are triggered on your instance, such as the assignment of an incident to the user. A push notification can even ask for a reply, and the instance can process the reply by acting on the related records. For example, you can have the instance send an approval request for a Change to a user. You can let the user approve or deny the Change by clicking a response button on the push notification. The user's response can then update the status of the Change record.<br> You can set up push notifications in a similar manner to email and SMS notifications. Determine:<br> <br> who to send the notification to<br> when it should be sent<br> what it should contain<br> <br><br> By default, the ServiceNow mobile application supports push notifications. But you can also develop your own push application and configure your instance to send push notifications to it.
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