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Consider the following statements: Consider the following statements: 1. CSI provides guidance on how to improve process efficiency and effectiveness 2. CSI provides guidance on how to improve services 3. CSI provides guidance on the improvement of all phases of the service lifecycle 4. CSI provides guidance on the measurement of processes and services Which of the above statements is CORRECT?
• • 1 and 2 only • 2 only • 1, 2 and 3 only • All of the above ------------- ANSWER
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