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What is Roles?
Roles: are defined as collections of specific responsibilities and privileges. Roles may be held by individuals or teams. Individuals and teams may hold more than one role. <br><br> ITIL emphasizes a number of standard roles include, most importantly:<br> Service Owner: Accountable for the overall design, performance, integration, improvement, and management of a single service.<br> Process Owner: Accountable for the overall design, performance, integration, improvement, and management of a single process.<br> Service Manager: Accountable for the development, performance, and improvement of all services in an environment.<br> Product Manager: Accountable for the development, performance, and improvement of the entire product.<br>
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