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Types of Service Requests?
Simple Service Request Request that has a simple workflow. Usually have one task to a single team associated. May or may not require approval workflow. Example: Request for increase in mailbox size. <br><br> Complex Service Requests Have multiple independent workflows, one of which will get triggered based on the input selections. Can have multiple tasks, usually to different teams. They usually have built-in approvals. Example: Sales laptops and executive laptops may have different approval workflows which will depend on selections made. <br><br> Composite Service Request The logical combination of multiple simple or complex SRs. Usually works like a container, without independent approval and fulfillment workflow. Completion is dependent on the completion of each individual child SR. Example: New Hire request. This will generate requests for account creation, mailbox creation, laptop assignation, visiting card printing, etc.
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