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Peter Agyekum
Explain Task SLA?
When an SLA definition is triggered against a particular task, the task SLA record is generated and contains all the tracking data for the specific SLA on that record. <br> For example, if an SLA definition exists for P1 incidents a task SLA record attaches to the P1 incident record and captures all the data associated with it. Often there are multiple task SLA records against a single task because many definitions apply. <br> On the Task SLA form, you can also select the target for the SLA: Response, Resolution, or None.
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