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ServiceNow Release Terminology?
1) Feature Release: Introduces new features<br> SCOPE: Includes all available fixes to existing functionality Is production-oriented; quality and stability are of the highest priority throughout the life-cycle.<br> <br><br> Upgrade Policy: Applied automatically during the rollout period unless the customer pins the instance Customers received advanced notification <br><br> 2) Patch Release:Scope: Supports existing functionality with a collection of problem fixes Includes all previously issued hotfixes for a given release Does not include new features<br><br> Upgrade Policy: Applied as needed on a per-customer basis ServiceNow provides patches for the current and previous feature releases only <br><br> 3) Hot Fixed Scope: Supports existing functionality with a specific problem fix for a feature. release<br> May not include any previous fixes for a given release<br> Does not include new features<br> <br><br> Upgrade Policy: Applied as needed on a per-customer basis. ServiceNow provides patches for the current and previous feature releases only <br><br> Note: Above is a hypothetical release cycle based on the types of releases that ServiceNow offers. Interim releases include Hot fixes and Patch releases
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