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Peter Agyekum
Configure notifications for SMS devices, such as cell phones, perform the following tasks?
This follows the below 4 tasks approach: <br> Create Events and Business Rules <br> Create Notifications for Users <br> Create an SMS Device <br> Subscribe to the Notification <br> Create Events and Business Rules <br><br> If the events in the base system do not provide the necessary level of detail or do not suit your customized instance, create custom events to trigger notifications. <br><br> Create Notifications for Users The base ServiceNow system provides many useful notifications. You can create new records or edit an existing notification if the base system functionality does not suit your business needs. You can edit the SMS notification message in the SMS alternate field in either the notification record or in the email template the notification uses. The SMS alternate field enables you to configure SMS messages that meet the 140 character limit. Keep in mind, hyperlinks embedded into SMS messages will not work correctly. <br><br> Create an SMS Device Configure SMS devices and select the carrier in the Notification Preferences form <br> Subscribe to the Notification Allow users to subscribe or unsubscribe from notifications on their SMS device or block delivery of certain notifications in the Notification Preferences form
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