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Step 5 – Continually improve your instance?
Find out if low-response, form load, form submit, and module response times are keeping your instance is down. KEY INSIGHT • Find and fix issues with your end-to-end response time. All of the activities mentioned in this playbook so far definitely contribute to continual improvement. But you should complete the tasks in this stage if you’re experiencing: • Poor list response times • Poor form load and submit response times. 1. Navigate to your used forms and select Incident. 2. Select Create New 3. When the form opens, at the bottom right you will see the details of the end-to-end response time displayed by a colorful bar (see Figure 11), including: – Response time (ms) – The total time between clicking Create New and seeing the form load – Network – The total time spent over the wire – Server – The total time spent processing the request on the server – Browser – The total time spent rendering the form, including running the client-side script 4. Click any of the elements of the end-to-end response time to see its details. (See Figure 12.) Figure 14: An incident record showing end-to-end response time details 5. In the pop-up box, review how much time each section, script, field, etc., took to load. This information helps you identify any potential bad scripts or bottlenecks in your load times so you can address them. When you have slow form load times, the most common causes are: • Related/embedded lists – To fix this, either look for a bad query or filter or the number of rows you’re requesting. • A high number of AJAX calls – You may want to consolidate these into fewer round trips. • An inefficient client-side script – Avoid synchronous AJAX calls or DOM manipulation.
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