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Peter Agyekum
What is Notification in ServiceNow and how it is Used?
Notifications are important communication tools that keep users informed of events that concern them. You can use email notifications and SMS to send and receive communication from within the system. Notifications are triggered by system events, but unlike business rules, require no scripting knowledge. <br> Users can subscribe to notifications of interest or unsubscribe from notifications that they do not want with the subscription-based notifications feature. <br> The subscription-based notifications feature enables users to subscribe to notifications of interest or unsubscribe from notifications that they do not want. This feature also enables administrators to send mandatory notifications that users cannot block.
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