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The BEST description of an incident is:
• An unplanned interruption to service or a reduction in the quality of service
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How many types of Agreement between the provider and the customer?
Explain the SLA Components?
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SLA TIPS to know?
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Planing An Update set Continue?
Some common Pitfalls Of Update set?
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what is Graphical Workflow Editor?
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The Process of an Incident continue?
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Delete a Report?
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Browser?
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Review the System Diagnostics homepage?
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Review the previous day’s slow transactions
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Configure scheduled jobs to use “Burst” scheduler workers?
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Find log files over 1 GB
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Step 4 – Quarterly instance performance?
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Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
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Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
It compares the uniqueness of data if not found, creates new record.
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A user opened an incident record... A user opened an incident record, at that time the incident state was 'Open', he changed the state to 'New' and saved the recorD. Later, after some time he opened the same record and changed the state to 'Closed' and without saving it he changed the state to 'In Progress'. With the above-mentioned scenario above what will be the oldValue and newValue of the Incident State?
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Which of the following is A N objective of Service Operation?
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The priority of an Incident refers to?
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The BEST definition of an event is?
Technical Management IS responsible for?
The following options are considered within which process? 1. Big bang vs. Phased 2. Push and Pull 3. Automated vs. Manual
Setting policies and objectives is the primary concern of which of the following elements of the Service Lifecycle?
Which of the following BEST describes the purpose of Event Management?
Consider the following statements: Consider the following statements: 1. CSI provides guidance on how to improve process efficiency and effectiveness 2. CSI provides guidance on how to improve services 3. CSI provides guidance on the improvement of all phases of the service lifecycle 4. CSI provides guidance on the measurement of processes and services Which of the above statements is CORRECT?
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What is the CORRECT order of the first four activities in the 7 Step Improvement Process?
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
Which of the following is an objective of business relationship management?
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Which process is responsible for managing relationships with vendors?
What is the name of the group that should review changes that must be implemented faster than the normal change process?
The BEST description of an incident is:
Which one of the following is the CORRECT set of steps for the continual service improvement approach? •
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Client Script Types
Client Script Types Continue?
Client Script Types-onChange
Script Includes?
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Some Examples Tips
Some Examples Tips
Case Study for * vs. None
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What is an incident?
What is Incident Management?
How do you prevent Incident from not happening again?
How do you fix bugs in Production?
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