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 Clean your tables? When you look at your transient data tables, make sure you see evidence that a sensible data retention policy is being enforced. If a record is a throwaway, there’s no need to retain it once it has been processed. Set up a table cleaner to remove the row in a timely fashion. With the advent of solid-state drives, the table cleaner can comfortably delete approximately one million rows from a table on a daily basis and keep up. When you need to purge more than one million rows at a time, you may need to request a table rotation. Table rotation is part of the Now Platform functionality and, while it’s open to users with the admin role, we recommend sending a ticket to the ServiceNow technical support team to investigate your individual requirements. To list the data you may want to purge (such as incidents older than one year): 1. Type incident.list in the navigation field, or type https://instancename.service-now.com/ incident_list.do into your browser’s address bar. 2. A count of the records will display. 3. You may want to amend your show x records preference to 10 or 20 to speed up the list rendering time. If you discover that you need to purge more than one million records, submit a ticket to the ServiceNow tech support team to handle the purge. Purging them yourself could negatively impact your instance
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