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ServiceNow Users & Licensing Model
IT support, Administrators, Employees, Implementors, Developers. Out of box users -> Admin, ITIL, and Employee <br><br> Fulfiller – Can access all functionality based on assigned roles. Approver – Can perform all requester actions. Requester – Can submit requests (typically vis ESS) <br><br> Note: Users having at least one role are counted as Licensed users in ServiceNow. <br> Users having an admin role can only place a request. The request has to be placed 48 hours in advance to start of cloning action by ServiceNow.
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