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What is ITIL ?
ITIL (an acronym for Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.<br><br> -Developed in the 1980s in the UK in response to growing dependence on IT. <br> -Systematic approach to high-quality IT Service Delivery. <br> -Public Body for the knowledge of Service Management best practices. <br> -Helps organizations to improve service levels and reduce the cost of IT operations. <br> -A framework, defining ten interlocking processes for Service Support and Service Delivery. <br>
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