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Peter Agyekum
Explain SLA Definition?
The SLA [contract_sla] table contains the definitions of SLAs, to define a specific set of criteria that would result in an SLA being generated. Define some of the following parameters: <br><br> .Table: The task table that the SLA is defined for. <br><br> .Duration: The time duration in which the service must be provided to the customer. <br> .Schedule: The schedule, which indicates valid working and non-working days that the service provider follows to deliver the service <br> . The selected schedule is used to determine when the SLA breaches. <br> .Conditions: The conditions under which the SLA starts, pauses, stops, or resets.
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