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What is an incident?
Incident: Incident is an unplanned interruption. When the operational status of any activity turns from working to failed and causes the system to behave in an unplanned manner. <br><br> RESOLUTIONS: Incident Repository: We can have Incident Repository defines in the database that contains all the important and relevant data about all incidents occurring in the system.<br> This information was subsequently used to create the incident report. It contains fields such as data, expected results, actual results, date and time, the status of the incident, etc.<br> Severity: The potential impact of the incident will decide its severity. This can be Major, Minor, Fatal, or Critical for immediate resolution.<br> Priority: Set according to severity and influence on the working status of the system. Values can be High, Medium, Low, Very High, or Urgent/Immediate.<br> Incident Status: The current state where handling the incident is. This can be New, In Progress, Resolved, and Closed.
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