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Within an organization, who typically uses the CMDB and why?
There are multiple users of the CMDB within IT organizations:<br> Change and Configuration managers use the CMDB to plan, manage and assess the risk of changes and configurations across the IT enterprise. <br> Service desk analysts can use a CMDB to diagnose the root cause of a service outage by providing insight into the Configuration Items (CI) that supports an affected service. <br> Problem management uses the CMDB to investigate and solve know errors.<br> Architects and designers use the CMDB to help with infrastructure planning and development.<br>
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