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Peter Agyekum
What is Exit Conditions?
After a workflow activity is performed, the workflow condition is evaluated to determine which transition is activated. The condition determines behavior based on a change being approved or rejected:<br><br> Workflow Example <br> During workflow editing or while an unpublished workflow is running, only the person who checked out the workflow can view the changes. After a workflow is published, it is available to other users. The workflow moves through the process as defined in the Workflow Editor. The entire workflow is represented in one screen. For example, this is the Standard Change workflow:
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What is A Service Level Agreement, or SLA?
How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
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SLA TIPS to know?
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Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
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Email Basic Setup?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
What is Transitions in Workflow and how it works?
What is Exit Conditions?
How do you Validating a workflow?
How do you Cancel a workflow?
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How do you create a Workflow?
Why should organizations implement a Configuration Management Database (CMDB) solution?
Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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Creating Relation between two CIs in the CMDB
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
What is Contains Domains?
Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
What is Incident Management?
The Process of an Incident
The Process of an Incident continue?
IT Service Management- What is Service ?
What is IT Service Management?
What are the IT Service Management ?
Core ITSM Disciplines?
What is Problem Management?
How Problem process works?
How Problem process works continue?
What is Release Management in ServiceNow?
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ServiceNow Release Terminology?
ServiceNow - ITSM Platform
Overview?
Features & Key Benefits of ITSM platform
ITSM Backup and Recovery?
ServiceNow Users & Licensing Model
ServiceNow System Plugins?
Tables and Columns om ServiceNow Platform
Multi-Domain Instance
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Mention Service Strategy divisions?
Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
Service Strategy Vision?
Mention the Activities of Service Strategy ?
What are the Service assets?
Service Design vision?
What are the Processes in Service Design?
What are the Service Level Management?
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What is Release in Release Management ?
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What are the Service Measurement?
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Report Types
Report Generation?
Report Output Formats?
Report Designer & Builder
Copy a Report?
Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Step 1 – Daily instance performance?
Review the System Diagnostics homepage?
Review the previous day’s slow transactions?
Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
Check for repeated errors in the error log?
Find log files over 1 GB
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Find long-running jobs
Trend your top 20 transactions
Step 3 – Monthly instance performance?
Monitor your table growth rates
Clean your tables?
Review the Slow Queries log?
Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
The takeaway
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What is Bussiness Rule?
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What are the database operations that the system takes on the record
What is GlideRecord?
What is the difference UI Policy and Data policy?
What is blackout?
The recommended amount of Record in update set is ?
In real life situation, what does the Project Manager do?
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What is Table?
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Where is thr System dictionary?
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What is a reference qualify?
What is a Related list
What is the synchronous assycronous?
It is a good practice to limit the code run on the client side than the server side True or False?
Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
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It compares the uniqueness of data if not found, creates new record.
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Some Examples Tips
Some Examples Tips
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