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Peter Agyekum
What is SLA Notifications?
SLA sends notifications at certain events defined in the workflow.<br> By default, SLA notifications are sent on three occasions:<br><br> => SLA is at 50% of the duration specified in the SLA Definition: Notification is sent to the user in the Assigned to field mentioned in the incident form.<br> => SLA is at 75% of the duration specified in the SLA Definition: Notification is sent to the user in the Assigned to field mentioned in the incident form and the manager of the user.<br> => SLA is breached: Notification is sent to the user in the Assigned to field mentioned in the incident form and the manager of the user.
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