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Trend your top 20 transactions
Create a spreadsheet to trend your top 20 transactions. These may constitute the 20 most executed transactions in a given week. Or you may choose to track the most business-critical transactions (like incident or catalog transactions). Or it may be helpful to trend a mixture of these. Keep tracking data week after week. Refer to this knowledge base article on the HI Service Portal for advice on how to investigate the performance of individual transactions
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