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Peter Agyekum
Email Notification Tasks?
For email messages, an administrator writes a simple form email that is sent out every time a certain event occurs. For example, an email notification generated by an incident can contain information about who opened the incident, the incident's priority, and the description.<br><br> Users can enable or disable the email notifications for themselves. They can also define more specific rules regarding which email notifications to receive if subscription-based notifications are active. Users who receive email notifications can respond to the email, which triggers an inbound email action. Inbound email actions are the other half of the communication functionality that email notifications provide. By responding to email notifications, users can interact with the system through their email provider, without logging in to the instance.
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