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Application Server
Application server performance issues generally manifest themselves in slow response times. Monitoring response times and checking logs can help when identifying performance problems. <br> Monitor Response Times<br> To maintain good performance levels on the application server, regularly monitor response times throughout your instance, including at the transaction level and on forms. Track System Transaction Logs<br><br> As you operate ServiceNow, the instance automatically logs the vital statistics of every transaction it processes. That information is available to users with the admin role. Navigate to System Logs> Transactions. <br> Fixing the issue:<br> Ensure that a cache flush is not being run during business hours. Be aware, however, that when update sets are committed, they automatically trigger cache flushes, which prevent older data from interfering with changes and updates. So do not schedule update sets to be committed during business hours If there is no identifiable cause, but overall response time is still slow, contact ServiceNow Technical Support to find out if anything is affecting the application server hardware.
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