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Network Performance?
One clear indicator of a network issue is if users in one location have very good performance while users in another location have very poor performance. This indicates that the application server is fine. If the browser settings are identical for these users, the only meaningful difference is the network. <br><br> Monitor Ping Times<br><br> The coarsest measure of network response time is a ping, which measures the total time for a packet to travel from the source machine to the target and back again. Ideally, the response time should be under 100ms in the United States or under 150 ms in Europe or Asia. In practice, though, anything under 250 ms is not a major component in perceived response time. <br> Running a Traceroute<br><br> If you are observing slow ping times, you can run a traceroute. Traceroutes are great tools for identifying network bottlenecks. <br> To run a traceroute in Windows, open a command prompt window and enter: tracers (yourinstancename).service-now.com
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