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Peter Agyekum
Can we override private virtual method in C#?
No. We can’t override private virtual methods as it is not accessible outside the class.
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How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
What is an Update set?
What are some processes of An Update set?
Planning the Update set Process?
Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
Email Notification Tasks?
Configuring notifications for Email tasks.?
What is SMS Notification Tasks?
Configure notifications for SMS devices, such as cell phones, perform the following tasks?
What is Push Notifications?
Email Basic Setup?
How does System Mailboxes work in serviceNow?
What is SLA Notifications?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
What is Transitions in Workflow and how it works?
What is Exit Conditions?
How do you Validating a workflow?
How do you Cancel a workflow?
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Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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Creating Relation between two CIs in the CMDB
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How does Process of Change works?
The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
What is Contains Domains?
Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
What is Incident Management?
The Process of an Incident
The Process of an Incident continue?
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What is IT Service Management?
What are the IT Service Management ?
Core ITSM Disciplines?
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How Problem process works?
How Problem process works continue?
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ServiceNow Release Terminology?
ServiceNow - ITSM Platform
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Features & Key Benefits of ITSM platform
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ServiceNow System Plugins?
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Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
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What are the Service Measurement?
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Report Types
Report Generation?
Report Output Formats?
Report Designer & Builder
Copy a Report?
Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Step 1 – Daily instance performance?
Review the System Diagnostics homepage?
Review the previous day’s slow transactions?
Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
Check for repeated errors in the error log?
Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
The takeaway
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The recommended amount of Record in update set is ?
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Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
It compares the uniqueness of data if not found, creates new record.
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In which table user to group mapping is stored?
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What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
Which are the missing Service Operation processes from the following?
The BEST definition of an event is?
Technical Management IS responsible for?
The following options are considered within which process? 1. Big bang vs. Phased 2. Push and Pull 3. Automated vs. Manual
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Which of the following BEST describes the purpose of Event Management?
Consider the following statements: Consider the following statements: 1. CSI provides guidance on how to improve process efficiency and effectiveness 2. CSI provides guidance on how to improve services 3. CSI provides guidance on the improvement of all phases of the service lifecycle 4. CSI provides guidance on the measurement of processes and services Which of the above statements is CORRECT?
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What is the role of the Emergency Change Advisory Board (ECAB)?
What is the CORRECT order of the first four activities in the 7 Step Improvement Process?
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The BEST description of an incident is:
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Client Script Types Continue?
Client Script Types-onChange
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Some Examples Tips
Some Examples Tips
Case Study for * vs. None
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What is an incident?
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