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Peter Agyekum
What are the generics in C#?
Generics allow you to write a class or method that can work with any data type. Generics allow you to define the specification of the data type of programming elements in a class or a method, until it is actually used in the program.
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How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
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SLA TIPS to know?
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What are some processes of An Update set?
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Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
Email Notification Tasks?
Configuring notifications for Email tasks.?
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Email Basic Setup?
How does System Mailboxes work in serviceNow?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
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What is Exit Conditions?
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Within an organization, who typically uses the CMDB and why?
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Explain how Service-Now auto-discovery?
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Creating Relation between two CIs in the CMDB
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
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The Process of an Incident
The Process of an Incident continue?
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What are the IT Service Management ?
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How Problem process works?
How Problem process works continue?
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ServiceNow Release Terminology?
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Features & Key Benefits of ITSM platform
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ServiceNow System Plugins?
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Mention Service Strategy divisions?
Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
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Report Types
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Copy a Report?
Delete a Report?
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Application Server
Browser?
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Review the System Diagnostics homepage?
Review the previous day’s slow transactions?
Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
Check for repeated errors in the error log?
Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Review the Slow Queries log?
Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
The takeaway
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What Criteria The Business Rule is based on?
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What is GlideRecord?
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The recommended amount of Record in update set is ?
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It is a good practice to limit the code run on the client side than the server side True or False?
Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
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In which table user to group mapping is stored?
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Which of the following is A N objective of Service Operation?
What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
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The BEST definition of an event is?
Technical Management IS responsible for?
The following options are considered within which process? 1. Big bang vs. Phased 2. Push and Pull 3. Automated vs. Manual
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Which of the following BEST describes the purpose of Event Management?
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What is the role of the Emergency Change Advisory Board (ECAB)?
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At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
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Script Includes?
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Search Order for a Field Level Rule?
Some Examples Tips
Some Examples Tips
Case Study for * vs. None
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Types of Service Requests?
Three Separate Records of service request?
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How do you fix bugs in Production?
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