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Peter Agyekum
What is Main() method in C#?
It is an entry point into your program. A static method can be called without instantiating an object. Therefore main() needs to be static in order to allow it to be the entry to your program.
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How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
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Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
Email Notification Tasks?
Configuring notifications for Email tasks.?
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What is Push Notifications?
Email Basic Setup?
How does System Mailboxes work in serviceNow?
What is SLA Notifications?
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What is Workflow in ServiceNow?
what is Graphical Workflow Editor?
Explain Workflow Activities?
What is Transitions in Workflow and how it works?
What is Exit Conditions?
How do you Validating a workflow?
How do you Cancel a workflow?
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Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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Creating Relation between two CIs in the CMDB
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
What is Contains Domains?
Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
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The Process of an Incident
The Process of an Incident continue?
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Core ITSM Disciplines?
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How Problem process works?
How Problem process works continue?
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ServiceNow Release Terminology?
ServiceNow - ITSM Platform
Overview?
Features & Key Benefits of ITSM platform
ITSM Backup and Recovery?
ServiceNow Users & Licensing Model
ServiceNow System Plugins?
Tables and Columns om ServiceNow Platform
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Mention thethe core processes of ITIL?
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Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
Service Strategy Vision?
Mention the Activities of Service Strategy ?
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Service Design vision?
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Report Types
Report Generation?
Report Output Formats?
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Copy a Report?
Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Step 1 – Daily instance performance?
Review the System Diagnostics homepage?
Review the previous day’s slow transactions?
Review the previous day’s slow transactions
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Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
Check for repeated errors in the error log?
Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Review the Slow Queries log?
Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
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What Criteria The Business Rule is based on?
What are the database operations that the system takes on the record
What is GlideRecord?
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The recommended amount of Record in update set is ?
In real life situation, what does the Project Manager do?
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What is Table?
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It is a good practice to limit the code run on the client side than the server side True or False?
Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
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In which table user to group mapping is stored?
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Which of the following is A N objective of Service Operation?
What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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Which are the missing Service Operation processes from the following?
The BEST definition of an event is?
Technical Management IS responsible for?
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Some Examples Tips
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Case Study for * vs. None
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