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Peter Agyekum
Can a private virtual method be overridden?
No, because they are not accessible outside the class.
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How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
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What are some processes of An Update set?
Planning the Update set Process?
Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
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Configuring notifications for Email tasks.?
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Configure notifications for SMS devices, such as cell phones, perform the following tasks?
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Email Basic Setup?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
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Within an organization, who typically uses the CMDB and why?
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The Process of change continue?
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Data Separation, how?
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Domain Separation Plugins ...
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The Process of an Incident continue?
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Report Types
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Delete a Report?
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Application Server
Browser?
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Review the System Diagnostics homepage?
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Configure scheduled jobs to use “Burst” scheduler workers?
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Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Step 4 – Quarterly instance performance?
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Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
It compares the uniqueness of data if not found, creates new record.
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In which table user to group mapping is stored?
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What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
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The BEST definition of an event is?
Technical Management IS responsible for?
The following options are considered within which process? 1. Big bang vs. Phased 2. Push and Pull 3. Automated vs. Manual
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Which of the following BEST describes the purpose of Event Management?
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What is the role of the Emergency Change Advisory Board (ECAB)?
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The BEST description of an incident is:
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Client Script Types Continue?
Client Script Types-onChange
Script Includes?
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Some Examples Tips
Some Examples Tips
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How do you fix bugs in Production?
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