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Peter Agyekum
What is yield in C#?
The yield keyword performs custom and stateful iteration and returns each element of a collection one at a time sans the need of creating temporary collections. The yield keyword, first introduced in C# 2.0, T returns an object that implements the IEnumerable interface.
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What is A Service Level Agreement, or SLA?
How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
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Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
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Configuring notifications for Email tasks.?
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What is Push Notifications?
Email Basic Setup?
How does System Mailboxes work in serviceNow?
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What is Workflow in ServiceNow?
what is Graphical Workflow Editor?
Explain Workflow Activities?
What is Transitions in Workflow and how it works?
What is Exit Conditions?
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What is script used to delete record in global mode?
How do you create a Workflow?
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Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
What is Incident Management?
The Process of an Incident
The Process of an Incident continue?
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How Problem process works?
How Problem process works continue?
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ServiceNow Release Terminology?
ServiceNow - ITSM Platform
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Features & Key Benefits of ITSM platform
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ServiceNow System Plugins?
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Multi-Domain Instance
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Mention Service Strategy divisions?
Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
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What are the Service Measurement?
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Report Types
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Copy a Report?
Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Step 1 – Daily instance performance?
Review the System Diagnostics homepage?
Review the previous day’s slow transactions?
Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
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Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Step 4 – Quarterly instance performance?
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What Criteria The Business Rule is based on?
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The recommended amount of Record in update set is ?
In real life situation, what does the Project Manager do?
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It is a good practice to limit the code run on the client side than the server side True or False?
Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
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Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
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Which of the following is A N objective of Service Operation?
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The priority of an Incident refers to?
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The BEST definition of an event is?
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Script Includes?
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Some Examples Tips
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Case Study for * vs. None
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How do you fix bugs in Production?
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