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Peter Agyekum
What is yield in C#?
The yield keyword performs custom and stateful iteration and returns each element of a collection one at a time sans the need of creating temporary collections. The yield keyword, first introduced in C# 2.0, T returns an object that implements the IEnumerable interface.
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What is A Service Level Agreement, or SLA?
How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
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SLA TIPS to know?
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Planing An Update set Continue?
Some common Pitfalls Of Update set?
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Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
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Email Basic Setup?
How does System Mailboxes work in serviceNow?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
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What is Exit Conditions?
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How do you create a Workflow?
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Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
What is Incident Management?
The Process of an Incident
The Process of an Incident continue?
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How Problem process works?
How Problem process works continue?
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ServiceNow Release Terminology?
ServiceNow - ITSM Platform
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ServiceNow System Plugins?
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Mention Service Strategy divisions?
Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
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Report Types
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Copy a Report?
Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Step 1 – Daily instance performance?
Review the System Diagnostics homepage?
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Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
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Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Step 4 – Quarterly instance performance?
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What Criteria The Business Rule is based on?
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The recommended amount of Record in update set is ?
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It is a good practice to limit the code run on the client side than the server side True or False?
Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
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Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
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Which of the following is A N objective of Service Operation?
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The priority of an Incident refers to?
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The BEST definition of an event is?
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Script Includes?
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Some Examples Tips
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Case Study for * vs. None
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