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Peter Agyekum
What is Constructor Overloading?
Constructor Overloading is a technique to create multiple constructors with a different set of parameters and a different number of parameters. It allows us to use a class in a different manner. The same class may behave in different types based on constructors overloading.
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How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
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SLA TIPS to know?
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Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
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Email Basic Setup?
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what is Graphical Workflow Editor?
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Within an organization, who typically uses the CMDB and why?
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Explain how Service-Now auto-discovery?
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The Process of change continue?
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Data Separation, how?
What is the Domain Visibility?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
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The Process of an Incident
The Process of an Incident continue?
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What are the IT Service Management ?
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How Problem process works?
How Problem process works continue?
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Mention Service Strategy divisions?
Mention Service Design divisions?
Mention Service Operation divisions?
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Mention Continual Service Improvement?
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Report Types
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Delete a Report?
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Application Server
Browser?
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Review the System Diagnostics homepage?
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Review the previous day’s slow transactions
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Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
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Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
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Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
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Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
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Which of the following is A N objective of Service Operation?
What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
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The BEST definition of an event is?
Technical Management IS responsible for?
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Which of the following BEST describes the purpose of Event Management?
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At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
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The BEST description of an incident is:
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Script Includes?
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Some Examples Tips
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Three Separate Records of service request?
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How do you fix bugs in Production?
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