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Peter Agyekum
Which of the following are value types?
Options - String - System .Value - System.Drawing - System.Drawing.Point CORRECT ANSWER : System.Drawing.Point
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What is A Service Level Agreement, or SLA?
How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
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What are some processes of An Update set?
Planning the Update set Process?
Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
Email Notification Tasks?
Configuring notifications for Email tasks.?
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Configure notifications for SMS devices, such as cell phones, perform the following tasks?
What is Push Notifications?
Email Basic Setup?
How does System Mailboxes work in serviceNow?
What is SLA Notifications?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
What is Transitions in Workflow and how it works?
What is Exit Conditions?
How do you Validating a workflow?
How do you Cancel a workflow?
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Within an organization, who typically uses the CMDB and why?
Configuration Overview
Explain how Service-Now auto-discovery?
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The Process of change continue?
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Domain Separation - Basics?
Data Separation, how?
What is the Domain Visibility?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
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The Process of an Incident
The Process of an Incident continue?
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What are the IT Service Management ?
Core ITSM Disciplines?
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How Problem process works?
How Problem process works continue?
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Features & Key Benefits of ITSM platform
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Mention Service Design divisions?
Mention Service Operation divisions?
Mention Service Transition divition?
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Report Types
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Report Output Formats?
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Copy a Report?
Delete a Report?
Network Performance?
Application Server
Browser?
Performance & Tuning?
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Review the System Diagnostics homepage?
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Review the previous day’s slow transactions
Consider your use cases
Step 2 – Weekly instance performance
Configure scheduled jobs to use “Burst” scheduler workers?
Check for repeated errors in the error log?
Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Clean your tables?
Review the Slow Queries log?
Step 4 – Quarterly instance performance?
Step 5 – Continually improve your instance?
The takeaway
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Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
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Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
It compares the uniqueness of data if not found, creates new record.
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Which of the following is A N objective of Service Operation?
What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
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The BEST definition of an event is?
Technical Management IS responsible for?
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Which of the following BEST describes the purpose of Event Management?
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What is the role of the Emergency Change Advisory Board (ECAB)?
What is the CORRECT order of the first four activities in the 7 Step Improvement Process?
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
Which of the following is an objective of business relationship management?
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The BEST description of an incident is:
Which one of the following is the CORRECT set of steps for the continual service improvement approach? •
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Client Script Types
Client Script Types Continue?
Client Script Types-onChange
Script Includes?
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Search Order for a Field Level Rule?
Some Examples Tips
Some Examples Tips
Case Study for * vs. None
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Three Separate Records of service request?
What is an incident?
What is Incident Management?
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How do you fix bugs in Production?
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