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Peter Agyekum
int keyword targets to which .Net type?
Options - System.Int8 - System.Int16 - System.Int32 - System.Int64 CORRECT ANSWER : System.Int32
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What is A Service Level Agreement, or SLA?
How many types of Agreement between the provider and the customer?
Explain the SLA Components?
Explain SLA Definition?
Explain Task SLA?
Explain how SLA and workflow work together?
SLA TIPS to know?
What is an Update set?
What are some processes of An Update set?
Planning the Update set Process?
Planing An Update set Continue?
Some common Pitfalls Of Update set?
Customizations in an Update Set?
Practical Session
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What is Notification in ServiceNow and how it is Used continues?
What is anEvent in Notofication?
Email Notification Tasks?
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Email Basic Setup?
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what is Graphical Workflow Editor?
Explain Workflow Activities?
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The Process of change continue?
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Data Separation, how?
What is the Domain Visibility?
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Contains Domains vs Visibility Domains?
Domain Separation Plugins ...
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The Process of an Incident
The Process of an Incident continue?
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How Problem process works?
How Problem process works continue?
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Mention Service Operation divisions?
Mention Service Transition divition?
Mention Continual Service Improvement?
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Report Types
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Delete a Report?
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Application Server
Browser?
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Review the System Diagnostics homepage?
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Review the previous day’s slow transactions
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Configure scheduled jobs to use “Burst” scheduler workers?
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Find log files over 1 GB
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Step 3 – Monthly instance performance?
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Step 4 – Quarterly instance performance?
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Ahat define a defines a condition? •
The data saved to where?
Column is a field and a row is a What?
What steps will you take to load data from spreadsheet?
Coalescing on a field (or set of fields. means the field will be used as a unique key
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well
It compares the uniqueness of data if not found, creates new record.
It compares the uniqueness of data if not found, creates new record.
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Which of the following is A N objective of Service Operation?
What is dictionary override?
Which of the following is NOT one of the ITIL core publications? •
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The priority of an Incident refers to?
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The following options are considered within which process? 1. Big bang vs. Phased 2. Push and Pull 3. Automated vs. Manual
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Which of the following BEST describes the purpose of Event Management?
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The BEST description of an incident is:
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Client Script Types Continue?
Client Script Types-onChange
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Some Examples Tips
Some Examples Tips
Case Study for * vs. None
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